Gaston Memorial Hospital
Driving Quality Improvement with Data, Guidelines, and Real-Time Feedback
Adherence to evidence-based practice guidelines, perfomance benchmarking and feedback, multidisciplinary committees engaged in root-cause analysis, and strong leadership combined to produce near-perfect compliance with evidence-based process-of-care ("core") measures in four clinical areas at Gaston Memorial Hospital, near Charlotte, N.C.
Performance Improvement Strategies
- 20% of board meetings is reserved for discussions of quality among the whole board, not just a quality subcommittee
- Involve hospitalists in care map and order set design to ensure physician buy-in
- Use of performance data to highlight practice variations within the hospital