Flowers Hospital
Nearing Perfection on Core Measures
Under the leadership of a quality-focused CEO, Flowers Hospital in Dothan, Ala., climbed from average to exemplary in Centers for Medicare and Medicaid Services (CMS) process-of-care, or "core" measures, across four clinical areas (heart attack, heart failure, pneumonia, and surgical infection prevention) in just two years.
Performance Improvement Strategies
- Physicians discuss quality data and performance with peers whose performance does not meet standards
- Physician-designed progress notes with check-offs of relevant criteria provide reminders of the decisions embedded in the care map; pre-printed orders complement this tool
- Daily medication reconciliation to ensure a complete record is available whenever discharge is scheduled
