| Q2/17-Q1/18 | Q3/16-Q2/17 | Q4/15-Q3/16 | Q2/15-Q1/16 | Q4/14-Q3/15 | Q2/14-Q1/15 | Q1/14-Q4/14 | Q4/13-Q3/14 | |
| Percent of Patients Highl...Percent of Patients Highl... | 72.29 % | 72.32 % | 72.00 % | 71.53 % | 71.29 % | 70.78 % | 70.55 % | 70.46 % |
| Doctors Always Communicat...Doctors Always Communicat... | 80.22 % | 80.96 % | 81.13 % | 81.09 % | 81.19 % | 81.13 % | 81.08 % | 81.12 % |
| Nurses Always Communicate...Nurses Always Communicate... | 79.44 % | 79.56 % | 79.53 % | 79.26 % | 79.10 % | 78.82 % | 78.72 % | 78.65 % |
| Patients Always Received ...Patients Always Received ... | 68.20 % | 66.49 % | 66.90 % | 67.15 % | 66.79 % | 66.02 % | 65.80 % | 66.06 % |
| Staff Always Explained Ab...Staff Always Explained Ab... | 65.09 % | 64.67 % | 64.48 % | 64.36 % | 64.21 % | 64.12 % | 64.11 % | 64.15 % |
| Pain Was Always Well Cont...Pain Was Always Well Cont... | N/A | 70.35 % | 70.47 % | 70.38 % | 70.56 % | 70.40 % | 70.30 % | 70.43 % |
| Patient's Room Always Kep...Patient's Room Always Kep... | 60.09 % | 60.97 % | 61.38 % | 61.28 % | 61.27 % | 61.20 % | 61.07 % | 61.02 % |
| Patient's Room and Bathro...Patient's Room and Bathro... | 73.89 % | 73.27 % | 73.08 % | 72.79 % | 72.59 % | 72.55 % | 72.35 % | 72.46 % |
| Patients Given Informatio...Patients Given Informatio... | 87.04 % | 87.33 % | 87.30 % | 87.06 % | 86.75 % | 86.46 % | 86.31 % | 86.24 % |
| Patients Would Definitely...Patients Would Definitely... | 71.63 % | 71.74 % | 71.60 % | 71.41 % | 71.28 % | 70.93 % | 70.87 % | 70.97 % |
| Patients who "Strongly Ag...Patients who "Strongly Ag... | 52.83 % | 51.95 % | 51.70 % | 51.78 % | 51.87 % | 51.79 % | 51.66 % | 51.67 % |