National Average Not-for-profit Private

National Average Not-for-profit Hospitals

	Q2/17-Q1/18	Q3/16-Q2/17	Q4/15-Q3/16	Q2/15-Q1/16	Q4/14-Q3/15	Q2/14-Q1/15	Q1/14-Q4/14	Q4/13-Q3/14
Percent of Patients Highl...Percent of Patients Highl...	73.11 %	73.05 %	72.69 %	72.10 %	71.86 %	71.38 %	71.30 %	71.25 %
Doctors Always Communicat...Doctors Always Communicat...	80.92 %	81.35 %	81.31 %	81.15 %	81.27 %	81.25 %	81.26 %	81.28 %
Nurses Always Communicate...Nurses Always Communicate...	80.21 %	80.27 %	80.15 %	79.85 %	79.70 %	79.47 %	79.43 %	79.36 %
Patients Always Received ...Patients Always Received ...	68.63 %	67.18 %	67.68 %	67.77 %	67.45 %	66.65 %	66.84 %	66.99 %
Staff Always Explained Ab...Staff Always Explained Ab...	65.16 %	64.92 %	64.84 %	64.61 %	64.56 %	64.55 %	64.65 %	64.70 %
Pain Was Always Well Cont...Pain Was Always Well Cont...	N/A	70.54 %	70.68 %	70.61 %	70.83 %	70.72 %	70.73 %	70.81 %
Patient's Room Always Kep...Patient's Room Always Kep...	59.68 %	60.15 %	60.50 %	60.27 %	60.28 %	60.11 %	60.11 %	59.96 %
Patient's Room and Bathro...Patient's Room and Bathro...	74.79 %	74.33 %	73.95 %	73.52 %	73.40 %	73.28 %	73.33 %	73.45 %
Patients Given Informatio...Patients Given Informatio...	87.52 %	87.70 %	87.57 %	87.29 %	86.92 %	86.71 %	86.62 %	86.55 %
Patients Would Definitely...Patients Would Definitely...	72.39 %	72.51 %	72.53 %	72.22 %	72.18 %	71.96 %	71.99 %	72.08 %
Patients who "Strongly Ag...Patients who "Strongly Ag...	53.23 %	52.62 %	52.44 %	52.36 %	52.46 %	52.32 %	52.33 %	52.36 %