National Average

	Q2/17-Q1/18	Q3/16-Q2/17	Q4/15-Q3/16	Q2/15-Q1/16	Q4/14-Q3/15	Q2/14-Q1/15	Q1/14-Q4/14	Q4/13-Q3/14
Percent of Patients Highl...Percent of Patients Highl...	73.00 %	73.00 %	73.00 %	72.00 %	72.00 %	71.00 %	71.00 %	71.00 %
Doctors Always Communicat...Doctors Always Communicat...	81.00 %	82.00 %	82.00 %	82.00 %	82.00 %	82.00 %	82.00 %	82.00 %
Nurses Always Communicate...Nurses Always Communicate...	80.00 %	80.00 %	80.00 %	80.00 %	80.00 %	79.00 %	79.00 %	79.00 %
Patients Always Received ...Patients Always Received ...	70.00 %	69.00 %	69.00 %	69.00 %	68.00 %	68.00 %	68.00 %	68.00 %
Staff Always Explained Ab...Staff Always Explained Ab...	66.00 %	66.00 %	65.00 %	65.00 %	65.00 %	65.00 %	65.00 %	65.00 %
Pain Was Always Well Cont...Pain Was Always Well Cont...	N/A	71.00 %	71.00 %	71.00 %	71.00 %	71.00 %	71.00 %	71.00 %
Patient's Room Always Kep...Patient's Room Always Kep...	62.00 %	62.00 %	63.00 %	62.00 %	62.00 %	62.00 %	62.00 %	62.00 %
Patient's Room and Bathro...Patient's Room and Bathro...	75.00 %	75.00 %	74.00 %	74.00 %	74.00 %	74.00 %	74.00 %	74.00 %
Patients Given Informatio...Patients Given Informatio...	87.00 %	87.00 %	87.00 %	87.00 %	87.00 %	86.00 %	86.00 %	86.00 %
Patients Would Definitely...Patients Would Definitely...	72.00 %	72.00 %	72.00 %	72.00 %	71.00 %	71.00 %	71.00 %	71.00 %
Patients who "Strongly Ag...Patients who "Strongly Ag...	53.00 %	53.00 %	52.00 %	52.00 %	52.00 %	52.00 %	52.00 %	52.00 %