Oklahoma Heart Hospital
Clinician Leaders Establish Culture of Quality
Since 2002, Oklahoma Heart Hospital has consistently demonstrated high
adherence to process-of-care or "core" measures and high patient
satisfaction. Key strategies behind their excellent scores include:
physician leaders' commitment to quality; physician offices housed
within the hospital, providing greater access to nurses and patients;
flat organizational structure that allows quick implementation of
operational changes; highly experienced nurses and high nurse-to-patient
ratios; and more.
Performance Improvement Strategies
- Physician-designed progress notes with check-offs of relevant criteria provide physicians with a useful reminder of the decisions embedded in the care map; pre-printed orders complement this tool.
- Electronic prompts to physicians when their orders do not align with recommended care protocols.
- Information can flow from clinician to administration electronically, enabling frontline staff to easily communicate their quality-related concerns to administrators.