Parkview Medical Center
Underscoring the Importance of Communication in Pneumonia Care
Parkview Medical Center is one of the top-performing hospitals in the country in the pneumonia process-of-care measures, or "core," measures. Hospital leaders credit the organization's strong performance in pneumonia care to the regular communication and reinforcement provided by quality improvement staff. Concurrent review in particular is relied on as an opportunity to provide real-time education and reminders to providers at the point of care. Those interviewed also emphasize that the hospital leaders are willing to try anything in the name of improving patient care.
Performance Improvement Strategies
- A continuous quality improvement culture creates a climate in which staff are willing to make changes in the name of improving patient care.
- Transferring the responsibility for ordering and administering vaccinations from physicians to nurses can improve core measure performance.
Providing the clinical evidence showing how the core measures can improve patient care can motivate clinicians to change their practices.